RecrootFlo — Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between CodeBridge LLC("RecrootFlo," "we," "us") and the organization or person that creates an account or uses our platform ("Customer," "you"). By accessing recrootflo.com, app.recrootflo.com, or any RecrootFlo service (the "Platform"), you agree to these Terms. If you use the Platform on behalf of an organization, you represent that you are authorized to bind it.

2. The Platform

RecrootFlo is a software platform for sales recruiting that helps you source candidate leads, enrich and score them, run multi-channel outreach (email, SMS, and voice), schedule and conduct AI-assisted voice interviews, and manage the resulting pipeline. We grant you a limited, non-exclusive, non-transferable, revocable right to access the Platform during your subscription, solely for your internal business use.

3. Accounts and eligibility

You must provide accurate information, keep credentials secure, and are responsible for all activity under your account and your authorized users. You must be at least 18 and use the Platform only for lawful business purposes.

4. Customer responsibilities and messaging compliance

This section is essential. You are solely responsible for the legality of your outreach and the data you upload or generate. In particular, you represent and warrant that, for every contact you message through the Platform, you will:

• Obtain and maintain all legally required consent before sending SMS/text, placing calls, or sending email, and honor opt-out/STOP and Do-Not-Contact requests promptly;
• Comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, the Telemarketing Sales Rule, state telemarketing and calling-time laws, 10DLC/A2P registration requirements, one- and two-party call-recording laws, and applicable data-protection laws (e.g., CCPA/CPRA, GDPR);
• Comply with employment and anti-discrimination laws (e.g., EEOC guidance, Title VII, ADA, FCRA where applicable, and automated-employment-decision-tool laws such as NYC Local Law 144, the Illinois AI Video Interview Act, and the EU AI Act) when using AI scoring, screening, or candidate ranking;
• Not upload or target contacts you lack a lawful basis to contact, and not use purchased lists for SMS without proper consent.

You are the data controller for candidate and prospect data; RecrootFlo acts as a data processor on your behalf (see Section 7). We provide compliance tooling (quiet-hours enforcement, suppression lists, consent logging, opt-out handling), but responsibility for lawful use rests with you.

5. Acceptable use

You will not: (a) use the Platform to send unlawful, harassing, deceptive, or unsolicited messages; (b) upload malware or attempt to breach security; (c) reverse-engineer, resell, or white-label the Platform except as expressly permitted; (d) exceed rate limits or circumvent usage metering; (e) use the Platform to build a competing product; or (f) violate any third-party rights. We may suspend accounts that create legal, security, or deliverability risk (including carrier or A2P violations).

6. Third-party services

The Platform integrates third-party services — including Apollo, Bright Data, VAPI, Telnyx, Google, Amazon Web Services, and Stripe. Your use of features powered by these services is also subject to their terms, and we are not responsible for their acts or omissions. Telephony, data-enrichment, and AI usage may be metered and billed as described in Section 8.

7. Data ownership and processing

As between the parties, you own the candidate, prospect, and campaign data you upload or generate ("Customer Data"). You grant us a license to host and process Customer Data to provide the Platform. We process Customer Data only per your instructions and our data processing terms. We own the Platform, our models, aggregated and de-identified analytics, and any feedback you provide.

8. Fees and billing

Subscription fees, included usage, and per-unit overage (e.g., SMS segments, voice minutes, phone numbers, lead enrichment) are described in your order or plan. Telephony and usage charges are metered and may be billed through Stripe. Fees are non-refundable except as required by law. We may change pricing on notice effective at your next renewal. You are responsible for taxes.

9. Intellectual property

RecrootFlo and its logos, software, and content are our property or our licensors'. No rights are granted except as expressly stated.

10. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms.

11. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee hiring outcomes, message deliverability, lead accuracy, or the correctness of AI-generated scores, transcripts, or recommendations, which are informational and must not be the sole basis for an employment decision.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS. OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

13. Indemnification

You will defend and indemnify RecrootFlo against claims arising from: (a) your Customer Data; (b) your outreach, messaging, or calling and any lack of required consent; (c) your use of AI screening in hiring decisions; and (d) your violation of these Terms or applicable law.

14. Term and termination

These Terms apply while you use the Platform. Either party may terminate for material breach uncured after 30 days' notice. On termination, your access ends; we will delete or return Customer Data per our data processing terms and our retention practices, except data we must retain by law (including hashed opt-out/suppression records kept to honor unsubscribes).

15. Changes

We may update these Terms; material changes take effect on notice or on posting an updated "Last updated" date. Continued use constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Orange County, Florida.

17. Miscellaneous

These Terms (with our data processing terms and any order) are the entire agreement. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent. No waiver is implied by non-enforcement.

18. SMS/Text messaging program

RecrootFlo offers an SMS text messaging program for recruiting updates, interview scheduling, and appointment reminders. By opting in (for example, by checking the SMS consent box on our opt-in form), you agree to receive marketing SMS/MMS text messages from RecrootFlo at the phone number you provide. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help. Consent to receive text messages is not a condition of any purchase or service. Mobile phone numbers and opt-in data will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for how we handle your information.

19. Contact

CodeBridge LLC, United States · legal@recrootflo.com